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Privacy Policy

Last updated: February 13, 2026

1. Scope
This Privacy Policy explains how Honest Cabinets collects, uses, shares, and protects information in connection with the Honest Cabinets website and Services.

2. Information we collect
We may collect the following categories of information:

  • Contact information: name, email address, phone number, and preferred communication method.
  • Project information: address or general location, project timeline, budget range, style preferences, appliance details, measurements, and remodel constraints.
  • Files and media: photos, videos, inspiration images, sketches, plans, and other documents you submit.
  • Communications: messages submitted through forms, email, SMS, chat, and call notes.
  • Call data: call recordings, call metadata, and transcripts when calls are tracked or recorded for quality, training, and documentation.
  • Transaction information: invoice history, payment status, and order details. Payment processing details are handled by payment providers and are not stored by us except as needed for accounting and dispute resolution.
  • Technical and usage data: IP address, device type, browser type, referring pages, pages viewed, time on site, and interactions with forms and links.
  • Cookies and similar technologies: identifiers used for analytics, performance, and marketing measurement.

3. How we collect information
We collect information:

  • Directly from you when you fill out forms, request a quote, book a consultation, purchase services, or communicate with us.
  • Automatically through cookies, pixels, and analytics tools when you use the website.
  • From service providers that support our communications, analytics, scheduling, and invoicing.

4. How we use information
We use information to:

  • Provide and administer Services, including consultations, design work, quotes, orders, delivery coordination, and support.
  • Communicate with you about your project, scheduling, and updates.
  • Improve the website, user experience, and service quality through analytics and performance measurement.
  • Maintain records for operational, accounting, and legal purposes.
  • Prevent fraud, protect security, and enforce our Terms.
  • Send marketing or educational communications where permitted by law and based on your preferences.

5. How we share information
We may share information with:

  • Service providers that help operate our business systems, including customer relationship management, website forms, analytics, call tracking, and invoicing/payment platforms.
  • Manufacturers, shippers, and logistics partners as needed to fulfill product orders and coordinate delivery.
  • Contractors or installers when you request coordination and authorize information sharing to support project execution.
  • Professional advisors (legal, accounting) as needed.
  • Authorities or others when required by law or to protect rights, safety, and security.

We do not publish your personal information. We may publish project photos or testimonials only with your permission or when you submit them for that purpose.

6. Cookies, analytics, and tracking
We use cookies and similar technologies to operate the website, understand performance, and measure marketing effectiveness. Depending on configuration and your browser settings, these tools may collect technical identifiers and usage signals.

You can control cookies through your browser settings. Blocking cookies may affect site functionality.

7. Call recording and transcription
Calls may be recorded and/or transcribed for documentation, quality assurance, and training. If you prefer not to be recorded, you can request alternative communication channels (such as email) via our Contact page.

8. Marketing communications
If you subscribe or provide contact details, we may send project-related messages and, where permitted, educational or promotional content. You can opt out of marketing emails using the unsubscribe link in the email. For non-marketing messages (such as order updates), you may still receive essential communications related to Services you requested.

9. Data retention
We retain information for as long as necessary to provide Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is fully secure; therefore, we cannot guarantee absolute security.

11. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to restrict or object to certain processing in specific circumstances.

Requests can be submitted through the Contact page. We may need to verify your identity before fulfilling a request.

12. Children’s privacy
The website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. International visitors
Our operations are primarily based in the United States. If you access the website from outside the United States, you understand that information may be processed and stored in the United States and other jurisdictions where our service providers operate.

14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the effective date of the current version.

15. Contact
For questions or privacy requests, contact us through the Contact page on the Honest Cabinets website.

Non-legal notice
This content is provided as general website policy language and is not legal advice. For final compliance, have counsel review for your specific business entity, jurisdictions served, and operational practices.